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Refund Policy

Refund Policy:

At PlaySafe Condoms, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

  1. Eligibility for Refund:
  • We accept refund requests for unopened and unused products within 30 days from the date of purchase.
  • To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.
  1. Process for Refund:
  • Please contact our customer support team at [insert contact details] to initiate a refund request.
  • Our support team will guide you through the process and provide you with the necessary instructions.
  • Upon receiving your refund request, we may require additional information or evidence to validate the request.
  1. Refund Method:
  • Refunds will be issued using the original payment method used for the purchase.
  • Please note that shipping and handling charges are non-refundable.
  1. Refund Processing Time:
  • Once your refund request is approved, we will process the refund as soon as possible.
  • The time taken for the refund to reflect in your account may vary depending on your payment provider.
  1. Exceptions:
  • For health and safety reasons, we cannot accept returns or provide refunds for opened or used products unless they are defective or damaged.
  • In case of defective or damaged items, please contact our customer support team immediately, and we will arrange for a replacement or refund.
  1. Shipping Costs for Returns:
  • If a return is required due to a mistake on our part, such as shipping the wrong product, we will cover the return shipping costs.
  • If the return is due to personal preference or any other reason not related to an error on our part, you will be responsible for the return shipping costs.

Please note that our refund policy applies only to purchases made directly from PlaySafe Condoms. If you have purchased our products through a third-party retailer, please refer to their refund policy for further assistance.

We value your satisfaction and are committed to resolving any issues that may arise. If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact our customer support team.

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